Grievance Redressal

Address Concerns with Morgan and Frista

At Morgan and Frista, we are committed to providing the highest quality academic support to PhD scholars. Your satisfaction is our priority, and we strive to ensure a smooth and productive experience for all our clients. However, we understand that there may be times when you may have concerns or issues that need to be addressed. Our grievance redressal system is designed to handle such situations promptly and fairly.

How to Raise a Grievance

A grievance can be any issue that prevents you from receiving the level of service you expect from Morgan and Frista. If you have any concerns or are dissatisfied with any aspect of our services, please follow the steps below to raise a grievance

01Contact Your Consultant

Initially, please discuss your concerns directly with your assigned consultant. Most issues can be resolved quickly and effectively through direct communication. You can also connect with our customer service at 0044 114 360 2345 and they will put you in touch with the appropriate personnel.

02Submit a Grievance Form

If you are not satisfied with the resolution provided by your consultant, you can submit a formal grievance using our online Grievance Form provided on this page. The matter will then be formally investigated by our grievance officer and we will keep you informed of the progress and provide an expected resolution date.

All grievances are handled with the utmost confidentiality